Change vs. outcome

Projects are about structured changes. Although, when we talk about change, what most people think of is outcome, and they mix these two. For example, if you implement a document management system in your company, the output of the project would be the implemented system, which is a change in state (there was no document management system before). However, there’s a difference between having such a change and having an outcome such as easier and more efficient access to documents. The latter is what we’re looking for, and it may sometimes be called a change, which causes a lot of confusion.