Demonstrate leadership behaviors

There was a middle-aged lady in one of the companies I used to work for: a very well-mannered, kind, grandmotherly figure whom everyone liked and respected. Officially, she was a secretary, but unofficially, she was the engine that was running the whole company!

One day, she resigned, because despite her commitment and contribution, it was many years since she’d received a pay raise, and there were companies willing to pay her almost double. The management weren’t too bothered; after all, she was only a secretary.

It was only after she left that everyone learned who she really was. Lots of things that seemed to be happening automatically and smoothly were blocked after she left. They gradually added more and more people to fill in her shoes, and at one time, there were five people trying to do her job, and that was still nowhere near enough.

She was helping and guiding people without anyone expecting her to and was caring about things no one thought needed caring about. She was a true leader.