Satisfaction evaluations

As another example, the P3.express methodology has monthly cycles, with a number of closing activities at the end of each month. One of them is to evaluate stakeholder satisfaction, where you evaluate both the satisfaction of the internal team members and the external stakeholders, and the other is for using that information and designing improvement plans. The recommendation for the second activity is to bring all the team members together, give them the information, and use a proper facilitation technique such as Delphi to let them design those improvement plans.

Such a process has multiple advantages, including the following:

• You will get great ideas you could never have come up with on your own or in a small group.
• People will feel appreciated, and because they are the ones designing the improvement, you will have their buy-in and a higher chance of success for the plan.
• It will improve their collaboration in their other tasks.